Store Manager

Crocs, Inc.; Varanasi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Crocs, Inc. in India seeks a Store Manager to lead a team of store associates and leaders, driving sales, delivering outstanding customer service, and maintaining visual standards. You will analyze performance, manage operations, and develop talent while upholding Crocs values.

You will require 4+ years in retail, strong leadership and communication skills, and the flexibility to work nights and weekends in a fast-paced environment. This role offers growth opportunities within the Crocs network.

Qualifications

• 4+ years of total retail experience including store management.
• Strong leadership and communication skills.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Lead the store team to meet or exceed sales targets and customer service metrics.
• Ensure outstanding customer experience and visual presentation standards.
• Drive inventory accuracy, stock replenishment, and store operations.
• Coach and develop team members to foster internal growth and succession.
• Collaborate with cross-functional teams to support promotions and loyalty programs.
• Uphold Crocs, Inc. values and asset protection policies.

Skills

Store leadership

Customer service

Communication

Retail operations

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays and extended hour s

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail