Store Manager - Srikakulam Palakonda Road

Kushals Fashion Jewellery; Vizianagaram; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

ESI

Insurance

Job summary

Kushals Fashion Jewellery in Vizianagaram, Andhra Pradesh, is seeking an experienced Store Manager to lead a fashion retail team. The role emphasizes customer-first service, achieving sales targets, and maintaining optimal store operations.

The ideal candidate will have a strong background in fashion retail, 5+ years of experience, and proven leadership of a 5+ person team, with excellent communication and problem-solving skills to drive results.

Qualifications

• Bachelor’s Degree is required.
• Total 5+ years of retail experience in the fashion industry.
• At least 2 years of experience as store manager or assistant store manager managing 5+ people.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to manage multiple priorities.

Responsibilities

• Provide exceptional customer service to drive loyalty and satisfaction.
• Drive store sales targets and leverage data to optimize inventory.
• Lead and coach the store team to high performance.
• Manage staff schedules, performance reviews and training needs.
• Oversee stock management, visual merchandising and loss prevention.
• Conduct regular audits and maintain store condition per standards.
• Handle administrative tasks like monthly reports and operational checklists.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description:

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Requirements

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years of experienceas a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.

Benefits

• ESI
• Insurance