Senior Style Associate - Srikakulam Palakonda Road

Kushals Fashion Jewellery; NTR; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Kushals Fashion Jewellery in India is seeking an experienced Store Manager to lead daily store operations, drive sales targets, and ensure outstanding customer service. You will oversee VM, stock control, audits, and staff scheduling.

The role requires 5+ years in fashion retail, with at least 2 years in a leadership position managing a team of 5+ people. Proficiency in Microsoft Office and strong communication, analytical, and problem-solving skills are essential.

Qualifications

• Bachelor’s degree required.
• 5+ years of retail experience in fashion.
• 2+ years as store manager or assistant with 5+ team members.
• Proficient in Microsoft Office.
• Proven ability to meet sales targets.
• Excellent communication and interpersonal skills.
• Strong leadership and conflict-resolution abilities.
• Familiarity with inventory, stock management and loss prevention.

Responsabilités

• Lead daily store operations and drive sales to meet targets.
• Oversee visual merchandising, stock management and audits.
• Plan staff schedules and conduct OJT/training and reviews.
• Ensure exceptional customer service and handle escalations.
• Foster a collaborative team environment and manage conflicts.
• Adapt to new processes and drive change in store operations.
• Analyze store performance and allocate resources to improve efficiency.

Connaissances

Customer service

Sales target achievement

Team leadership

Communication skills

Analytical thinking

Inventory management

Formation

Bachelor’s Degree

Outils

Microsoft Office

Description du poste

Job Description

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Requirements

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.

Benefits

• ESI
• PF