Store Manager - Kompally - Hyderabad

Kushals Fashion Jewellery; Telangana; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Kushals Fashion Jewellery is seeking a Store Manager to lead retail operations, drive sales, and deliver exceptional customer experiences. The role requires strong leadership, data-driven decision making, and hands-on management of inventory, VM, and staff performance.

You will oversee store performance, coach a team of 5+ associates, and ensure adherence to company standards to maximize profitability and customer satisfaction in a fast-paced fashion environment.

Formación

• Bachelor's Degree required.
• Total 5+ years in fashion retail with 2+ years in store leadership managing 5+ staff.
• Proven ability to meet sales targets and deliver strong customer experiences.
• Excellent communication, team leadership and multitasking skills.

Responsabilidades

• Provide exceptional customer service and build customer loyalty.
• Drive store sales and meet category targets using data insights.
• Collaborate with the VM team to execute in-store displays effectively.
• Lead, coach, and develop the store team; manage scheduling and appraisals.
• Implement process changes and optimize operations for efficiency.
• Monitor store performance metrics to identify trends and improvements.
• Maintain stock levels, loss prevention, and accurate records.

Conocimientos

Team leadership

Customer service

Communication

Data analysis

Inventory management

Conflict resolution

Visual merchandising

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Job Description

Job Title

Store Manager

Department

Retail Stores

Reports To

Cluster Manager

Role Summary

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company's policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

• Bachelor's Degree

Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.

• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem‑solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.