Store Manager (Sports Retail)

Cosmos Sports; Ernakulam; On-site; INR 550,000 - 1,000,000; Full time

Job summary

Cosmos Sports in Ernakulam, Kerala, wants a dynamic Store Manager to lead our sports retail outlet with a hands-on, customer-focused approach. You will drive sales targets, mentor a high-performing team, and ensure a seamless shopping experience aligned with brand standards.

You bring 4–6 years in sports or fashion retail, with at least 2 years in leadership, strong communication, organization, and a passion for sports. Weekend and public holiday work is expected.

Qualifications

• 4–6 years in sports retail or fashion/apparel retail
• Minimum 2 years in leadership
• Strong leadership, communication, and organizational skills
• Able to work weekends and public holidays

Responsibilities

• Drive overall store performance against sales, profitability, and service goals
• Lead, coach, and develop sales associates and department leaders
• Keep store visually appealing and well-stocked per brand standards
• Monitor inventory, replenishment, and shrinkage control
• Plan and execute seasonal campaigns and in-store activations
• Analyze store KPIs and identify improvement areas
• Build strong customer relationships and maintain high service standards
• Recruit and train team members aligned with brand culture
• Adhere to company policies, health & safety, and SOPs

Skills

Store leadership

Communication

Organizational skills

Team development

Customer service

Sales targets

KPI analysis

Job description

About the Role

We are looking for a dynamic and passionate Store Manager to lead our sports retail store. The ideal candidate will have prior experience in sports retail, a strong understanding of customer service excellence, and a genuine passion for sports. You will be responsible for achieving sales targets, building a high-performing team, and ensuring the store delivers a seamless shopping experience.

Key Responsibilities

• Drive overall store performance in line with sales, profitability, and customer service goals.
• Lead, coach, and develop a team of sales associates and department leaders.
• Ensure the store is visually appealing and well-stocked in line with brand standards.
• Monitor inventory levels, stock replenishment, and shrinkage control.
• Plan and execute seasonal campaigns, in-store activations, and merchandising.
• Analyze store KPIs and identify areas for improvement.
• Build strong customer relationships and ensure consistent high service standards.
• Recruit and train team members aligned with brand culture and values.
• Maintain adherence to company policies, health & safety, and operational SOPs.

Candidate Requirements

• 4–6 years of relevant experience in sports retail or fashion/apparel retail; minimum 2 years in a leadership role.
• Strong leadership, communication, and organizational skills.
• Proven ability to drive sales and manage store KPIs.
• Ability to inspire and engage teams with a hands-on leadership style.
• A genuine passion for sports and active lifestyle.
• Knowledge of local market trends and customer preferences.
• Flexible to work on weekends and public holidays.

Preferred Qualities

• Background as an athlete, sportsperson, or strong sports enthusiast.
• Previous experience working in brands like Decathlon, Nike, Adidas, Puma, etc.
• Energetic, approachable, and customer-focused mindset.