Retail Associate

adidas; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

adidas India in Chennai is seeking a Retail Associate to support store sales and deliver exceptional customer service. You will engage customers, explain product features, and help maintain brand standards on the shop floor.

Join the adidas team to contribute to sales targets, handle transactions accurately, replenish stock, and collaborate with colleagues to ensure an outstanding shopping experience in a fast-paced fashion environment.

Qualifications

• High school education is a must.
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills.

Responsibilities

• Inspire consumer loyalty and assist customers to meet sales targets.
• Execute Brand Customer Service standards to meet or exceed customers' expectations.
• Be a Brand Ambassador, upholding Brand Attitude and Values.
• Use product knowledge to address customer needs and highlight features/benefits.
• Process merchandise deliveries quickly and replenish fixtures to represent full product offer on sales floor.
• Complete cash register transactions quickly and accurately.
• Collaborate with team members to deliver store goals.
• Complete training programs and apply learning on the job.

Skills

Customer service

Sales

Communication

Education

High school

Job description

"Job Title- Retail Associate PURPOSE & IMPACT ON ORGANIZATION:

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the brand
• Effectively serving and selling to customers
• Diligently executing store operations KEY RESPONSIBILITIES:
• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance AUTHORITIES:
• NA KEY RELATIONSHIPS:
• Customers
• Peers and Supervisor KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
• Retail Professional Competencies MINIMUM QUALIFICATIONS:
• High school education is a must
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.