Assistant Store Manager

adidas; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

adidas is seeking an Assistant Store Manager to drive sales, manage KPI targets, and lead a sales team in a fashion retail environment in Bengaluru. The role emphasizes customer service excellence, product knowledge, and operational accuracy.

The candidate will coach selected team members, maintain visual standards, handle deliveries, and ensure loss prevention while delivering strong commercial results. A high school education and 6 months of relevant experience are required.

Qualifications

• High school education required.
• Min 6 months’ experience in sports/fashion retail with advanced selling.
• Strong numeracy, literacy and verbal communication skills.

Responsibilities

• Be aware of store sales and KPI targets and meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate them.
• Act as a role model for customer service and exceed expectations.
• Share customer service experience and train team members.
• Be a resource for handling complex customer service situations
• Adhere to Brand Attitude and Values and product knowledge.
• Train team on basic Brand and product knowledge in assigned Categories.
• Execute Visual Merchandising and In-Store Communication standards.
• Process deliveries quickly and replenish fixtures for full product offer.
• Complete cash register transactions quickly and accurately.
• Minimize stock loss in stockroom and sales floor.
• Ensure store operations are safe, efficient and effective.
• Collaborate respectfully with team members and support others as needed.
• Complete training programs and apply learnings on the job.

Skills

Advanced Retail Competencies

Team Coaching

Education

High school education

Job description

\"Role – Assistant Store Manager PURPOSE & IMPACT ON ORGANIZATION:\"

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them


• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success


• Be a role model for customer service and meeting or exceeding customers’ expectations


• Share your customer service experience and train selected team members to fine tune their service skills


• Be a resource for Retail Professionals in dealing with complex customer service situations


• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values


• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers


• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)


• Adhere to all established policies and procedures


• Execute and maintain established Visual Merchandising and In-Store Communication standards


• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor


• Complete cash register transactions quickly and accurately


• Minimize loss in both, the stockroom and the sales floor


• Perform all store operations in a safe, effective and efficient manner


• Collaborate productively and respectfully with team members


• Make yourself available to support other team members when needed


• Complete all applicable training programs and effectively apply the learning on the job


• Seek coaching and learning opportunities to continually improve your performance


• KEY RELATIONSHIPS:


• Customers


• Peers and Supervisor


• SKILLS:


• Advanced Retail Professional Competencies (additions based on market needs)


• KNOWLEDGE, CAPABILITIES AND EXPERIENCE:


• High school education is a must


• Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding


• Basic numeracy and literacy and advanced verbal communication skills\"

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.