Store Manager| Mumbai, Navi Mumbai, Thane

Lenskart; Navi Mumbai; Sur place; INR 550 000 - 750 000; Plein temps

Résumé du poste

Lenskart seeks a Store Manager in Navi Mumbai to bridge strategy and execution, driving store sales, conversions, and customer satisfaction while maintaining staff morale.

The role emphasizes people development, inventory control, SOP adherence, and smooth store operations, with a focus on leadership and exceptional service. Join a dynamic team in a high-traffic retail setting.

Qualifications

• Graduate degree required.
• Strong communication and leadership skills.
• Ability to develop staff and manage store operations.

Responsabilités

• Drive customer focus and NPS.
• Drive sales vs. plan.
• People development.
• Cash & inventory management.
• Supervision.
• SOP adherence & implementation.
• Store upkeep & maintenance.

Connaissances

Leadership

Communication

Customer focus

Team development

Multitasking

Formation

Graduate

Description du poste

Role & responsibilities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Preferred candidate profile

Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority