Retail Store Manager

Lenskart; Sambalpur; On-site; INR 350,000 - 700,000; Full time

Job summary

Lenskart in Sambalpur, Odisha, is seeking a Store Manager who will bridge strategy and daily execution. You will lead sales, drive customer satisfaction, coach staff, and maintain store operations to achieve metrics and a high morale level.

You will oversee cash and inventory, ensure SOP adherence, supervise the optometrist and retail team, and build lasting relationships with customers. Flexibility, graduates, and a proven retail leadership mindset are essential.

Qualifications

• Graduate qualification is required.
• Ability to link strategy to execution.
• Strong people development and coaching skills.
• Excellent communication and customer service mindset.
• Ability to manage attrition and staff motivation.
• Experience in retail operations and leadership is preferred.

Responsibilities

• Drive store sales to meet targets and manage staff performance.
• Coach and develop staff, maintain high customer service standards.
• Manage cash, stock, and POS transactions with accuracy.
• Ensure SOP adherence and smooth store operations.
• Maintain store upkeep and safety, protect assets.
• Handle customer queries and complaints effectively.
• Recruit and retain high-potential staff; manage attrition.

Skills

Customer service

Sales leadership

People development

Cash management

Inventory management

Communication

Staff coaching

Education

Graduate

Tools

POS system

Job description

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards

achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level

of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus:Driving NetPromoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company
• training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to
• execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions
• are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues
• are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
• standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
• equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority.