Store Manager| Mumbai, Navi Mumbai, Thane

Lenskart; Thane; On-site; INR 500,000 - 700,000; Full time

Job summary

Lenskart in Thane is seeking a Store Manager to bridge strategy and execution, driving store sales, conversions, and customer satisfaction while maintaining a high morale among staff.

You will supervise daily operations, manage cash and inventory, ensure SOP adherence, and develop team members to achieve targets in a fast-paced retail environment.

Qualifications

• Graduate with ability to link strategy and execution.
• Develop and inspire people to achieve their best.
• Build rapport and understand customer needs to offer solutions.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Skills

Store Management

Sales Orientation

Customer Service

Leadership

Education

Graduate

Job description

Role & responsibilities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Preferred candidate profile

Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority