Store Manager - Mumbai

Lenskart; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Lenskart Mumbai Store Manager role seeks a leader who links strategy to execution, driving store sales, conversions, and customer satisfaction while keeping staff motivated and operations smooth.

You will focus on customer focus, achieving sales against plan, people development, cash and inventory controls, supervision, SOP adherence, and upkeep of the store, with a strong emphasis on leadership and process discipline.

Qualifications

• Minimum qualification: Graduate
• Ability to link strategy and execution
• Ability to develop and inspire people
• Strong rapport-building and customer understanding
• Clear communication and active listening
• Adaptability and learning mindset
• Proactive ownership and customer orientation
• Multitasking and prioritization

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Skills

Customer focus

Sales execution

People development

Cash handling

Inventory management

SOP adherence

Store supervision

Communication

Education

Graduate

Job description

Role & responsibilities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Preferred candidate profile

Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority