Store Manager - Churchgate

Lenskart; Mumbai Suburban; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Lenskart Store Manager role in Mumbai Suburban oversees store sales targets, customer satisfaction, and staff morale. You will link strategy to execution, coach the team, control cash and inventory, and ensure smooth daily operations to meet KPIs.

Ideal candidates are graduates who excel at communication, adaptability, and developing people, with a proactive, results-driven mindset for a retail environment.

Qualifications

• Minimum qualification: Graduate.
• Ability to link strategy with execution and develop people.
• Strong communication, listening and relationship-building skills.

Responsibilities

• Drive store sales vs. plan and monitor conversions.
• Ensure high customer satisfaction and NPS.
• Manage cash and inventory; supervise staff.
• Enforce SOP adherence and store upkeep.
• Develop team, reduce attrition, and maintain morale.

Skills

Customer focus

Sales drive

People development

Communication

Multitasking

Relationship building

Active listening

Adaptability

Education

Graduate

Job description

Role & responsibilities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Preferred candidate profile

Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority