Store Manager| Mumbai, Navi Mumbai, Thane

Lenskart; Mumbai; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Lenskart is seeking a Store Manager in Mumbai to lead store operations, drive sales, and ensure customer satisfaction. The role focuses on translating strategy into execution, maintaining morale, and managing staff to achieve metrics.

Responsibilities include driving sales, supervising staff, cash & inventory management, SOP adherence, and maintaining store upkeep to ensure smooth operations.

Qualifications

• Graduate required with ability to translate strategy into execution.
• Strong communication and active listening.
• Proactive ownership and customer-oriented approach.
• Ability to multitask and adapt to changing environment.

Responsibilities

• Drive store sales and conversions to meet targets.
• Develop staff and reduce attrition.
• Manage cash and inventory and ensure SOP adherence.
• Maintain store upkeep and smooth operations.

Skills

Customer focus

Sales targets

People development

Cash management

Inventory control

Store supervision

SOP adherence

Store maintenance

Communication

Education

Graduate

Job description

Role & responsibilities

About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Driving sales vs. plan
• People development
• Cash & Inventory management
• Supervision
• SOP adherence & implementation
• Store upkeep & maintenance

Preferred candidate profile

Personal attributes & competencies Minimum qualification: Graduate Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority