Store Manager

Lenskart; Bhuj; Sur place; INR 400 000 - 800 000; Plein temps

Résumé du poste

Lenskart Store Manager role acts as a bridge between strategy and execution, driving store metrics and ensuring high staff morale and smooth operations at the store.

You will lead customer-focused initiatives, coach staff, recruit and train, manage cash and stock, ensure proper POS use, and supervise the eye care team including the optometrist, aiming for the best customer experience.

Qualifications

• 4 to 10 years of store management experience.

Responsabilités

• Greeting customers and coaching staff for exceptional service.
• Drive store sales to meet targets and set performance priorities.
• Recruit high-potential staff and provide on-the-job training.
• Manage cash, reconcile funds, and conduct regular stocktakes.
• Ensure proper POS usage and quality checks for new products.
• Supervise all store staff including the optometrist and SOP eye checkups.

Connaissances

Customer service

Sales leadership

Team coaching

Attrition control

Inventory management

POS knowledge

Staff supervision

Operations

Outils

POS Software

Description du poste

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

Driving Net

Promoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile :

Candidate should has to 4 to 10 Years of Experience in store managing