Store Manager - Dwarakanagar - Vizag

Kushals Fashion Jewellery; Visakhapatnam; On-site; INR 600,000 - 900,000; Full time

Job summary

Kushals Fashion Jewellery in Visakhapatnam seeks a Store Manager to lead daily operations, drive sales, and deliver exceptional customer experiences in a fast-paced retail environment.

You will oversee inventory, VM execution, staff performance, scheduling, and training while ensuring compliance with company policies and standards. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor’s degree required.
• 5+ years in retail fashion with 2+ years in a store/assistant manager role leading 5+ people.
• Expert in Microsoft Office.
• Proven success in achieving sales targets and customer satisfaction.
• Strong communication and team leadership skills.
• Ability to manage multiple priorities and ensure smooth operations.
• Knowledge of inventory management and loss prevention.

Responsibilities

• Provide exceptional customer service and foster loyalty.
• Drive store sales to meet targets and category goals.
• Leverage data to optimize inventory and growth opportunities.
• Collaborate with VM to implement in-store displays.
• Lead and motivate the store team through coaching and accountability.
• Manage schedules, performance reviews, and staffing needs.
• Adapt to new strategies and processes within the store environment.
• Use data to improve operations and customer satisfaction.
• Oversee stock management, audits, and shrinkage prevention.
• Maintain store condition and monthly expense reporting.

Skills

Retail management

Sales forecasting

Customer service

Team leadership

Communication

MS Office

Inventory management

Data-driven decisions

Education

Bachelor’s Degree

Tools

MS Excel

POS systems

Inventory software

Job description

Job Description:

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities:

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.

  Store Operations Excellence

  • Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
  • Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
  • Maintain outstanding store condition.
  • Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

  Candidate Requirement:

  • : Bachelor’s Degree
  • Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
  • Expert in Microsoft office.
  • Demonstrated success in achieving sales targets and exceeding customer expectations.
  • Exceptional customer service orientation with a strong focus on customer satisfaction.
  • Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
  • Strong team leadership skills to lead and inspire a team.
  • Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
  • Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
  • Proficiency in store operations, including visual merchandising, stock management.
  • Understanding of inventory management and loss prevention.