Store Manager - Dwaraka Nagar - Vizag

Kushals Fashion Jewellery; Visakhapatnam; On-site; INR 400,000 - 600,000; Full time

Job summary

Kushals Fashion Jewellery in Visakhapatnam is seeking a Store Manager to lead store operations, drive sales, and deliver exceptional customer experiences. You will manage a team, mentor staff, and ensure adherence to company policies while optimizing visual merchandising and stock control.

The role requires proven sales success, strong customer focus, and the ability to analyze data to improve performance. Join a dynamic team focused on growth and customer satisfaction.

Qualifications

• Bachelor’s degree required.
• 5+ years of retail experience in fashion.
• At least 2 years as store manager or assistant manager leading a team of 5+.
• Proficient in Microsoft Office.

Responsibilities

• Provide exceptional customer service and build loyalty.
• Drive store sales to meet and exceed targets.
• Lead and motivate the store team through coaching and accountability.
• Manage schedules and training needs to ensure optimal staffing.
• Adapt to new strategies and implement changes within the store.

Skills

Sales leadership

Customer service

Team management

Data analysis

Inventory management

Loss prevention

Communication

MS Office

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description:

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities:

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.

  Store Operations Excellence

  • Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
  • Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
  • Maintain outstanding store condition.
  • Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

  Candidate Requirement:

  • : Bachelor’s Degree
  • Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
  • Expert in Microsoft office.
  • Demonstrated success in achieving sales targets and exceeding customer expectations.
  • Exceptional customer service orientation with a strong focus on customer satisfaction.
  • Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
  • Strong team leadership skills to lead and inspire a team.
  • Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
  • Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
  • Proficiency in store operations, including visual merchandising, stock management.
  • Understanding of inventory management and loss prevention.