Store Manager

airtel; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

airtel is seeking a Store Manager to oversee retail operations in Chennai District. The role focuses on maintaining SOP-aligned store operations, strong visual merchandising, and effective KPI tracking to boost performance.

Responsibilities include managing outsourced staff and rosters, ensuring cash handling integrity, inventory control, and delivering excellent customer experiences while optimizing store profitability and launches or refits as needed.

Qualifications

• Experience in retail store operations and adherence to SOPs.
• Ability to manage outsourced staff and daily rosters.
• Focus on customer experience and loss prevention.

Responsibilities

• Adherence of Store Operations in line with pre-defined SOPs.
• Ensure that the look and feel of the store is as per guidelines/standards.
• Track efficient Cash handling; prevent shoplifting / ensure safety and security.
• Visual merchandising as per plan / guidelines.
• Inventory and stock management to prevent stock-outs or excess Inventory.
• KPI reporting as per guidelines and on-time.
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions.
• Manage closure of current store during refit & conversion.
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell.
• To ensure required MIS & tracking at CRO levels.
• Manage Store expenses are as per plan.
• Provide suggestions /feedback to improve store productivity.
• To ensure daily roistering & briefing to outsourced store staff.
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution.
• Ensure motivation & development of outsourced store staff.
• Ensure adherence to CE guidelines.
• Manage staff allocation based on demand at point in time.
• Personally step in to handle demanding customers.

Skills

Store operations

Team management

Customer experience

Cash handling

Visual merchandising

Job description

Role: Store Manager

Reporting To: Zonal Own Retail Manager

Job Level: Executive

Key Deliverables

Store Operations & Audit / Compliance

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll Outs

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers