Store Manager

airtel; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

airtel in Coimbatore, Tamil Nadu is seeking a Store Manager to drive store operations in line with SOPs, ensuring brand standards and customer experience.

You will lead merchandising, inventory control, KPI reporting, and oversee staff, with a focus on conversion, cost control, and timely launches or refurbishments. This role is based at a retail store under Airtel’s guidelines.

Responsibilities

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers

Job description

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Role: Store Manager

Reporting To: Zonal Own Retail Manager

Job Level: Executive

Key Deliverables

Store Operations & Audit / Compliance

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll Outs

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers