Store Manager

Livspace; Surat; On-site; INR 500,000 - 700,000; Full time

Job summary

Livspace is seeking an Experience Center Manager in Surat to oversee daily operations of the Experience Center and deliver a premium customer experience. You will manage showroom maintenance, facilities, vendor operations, and administration while coordinating with designers for optimal client engagement.

The role requires strong communication, organizational skills, and the ability to manage multiple stakeholders in a fast-paced retail environment.

Qualifications

• 2–5 years in retail operations, hospitality, or related fields.
• Excellent English and local language communication.
• Strong organizational and coordination skills.
• Experience with Excel/Sheets and CRM or ticketing tools.

Responsibilities

• Manage daily opening and closing of the Experience Center.
• Ensure showroom cleanliness and readiness for customers.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor branding and marketing materials for accuracy.
• Coordinate maintenance requests and track issues to resolution.
• Handle office administration, visitor records and consumables.
• Greet customers, assist with check-in, and ensure premium in-store experience.
• Capture customer information and assign designers based on availability.
• Monitor wait times and ensure timely customer assistance.
• Collect feedback and handle escalations professionally.
• Maintain operational reports and ensure process compliance.

Skills

Retail Operations

Hospitality Experience

Customer Experience

Store Operations

Facilities Management

Tools

MS Excel

Google Sheets

CRM

Ticketing Tools

Job description

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.