Experience Centre - Manager

Livspace; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Livspace in India’s Ahmedabad Experience Centre is seeking a proactive Customer Experience Executive to welcome walk-in customers, guide them through the design journey, qualify leads, and drive footfall with sales conversions.

You will coordinate with interior designers, manage swatch/sample inventory, maintain visuals per VM guidelines, track visitor data, and support local marketing and events to boost store performance.

Qualifications

• Experience in customer service or retail operations.
• Ability to work in a fast-paced store environment.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting and guiding walk-in customers, explaining the Livspace design journey.
• Qualifying leads using scripts and routing them to interior designers.
• Capturing feedback and resolving issues promptly.
• Ensuring Experience Centre is clean, well-maintained, and visitor-ready.
• Maintaining the Day-In-Life-Of (DILO) tracker and other reports.
• Managing swatch library and sample inventory.
• Adhering to store SOPs and coordinating with stylists.
• Maintaining and refreshing VM displays per guidelines.
• Keeping displays aligned with current home interior trends.
• Coordinating with designers, stylists and central teams for smooth operations.
• Allocating designers efficiently and supporting during client interactions.
• Tracking daily walk-ins, visitor data, and lead metrics.
• Reporting data on store performance, sample usage, and liquidation.
• Driving local marketing to increase walk-ins and awareness.
• Planning and executing in-store events and campaigns.
• Staying updated with competitor activity and customer preferences.

Skills

Customer service

Retail operations

Visual merchandising

Communication skills

Team coordination

Job description

Job Description

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers' needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. you will be responsible for ensuring smooth day-to-day operations, delivering exceptional customer experiences, and driving footfall and lead conversion. You'll act as the face of the brand and play a key role in managing customer walk-ins, coordinating with interior designers, and maintaining the store's visual and operational standards.

Roles and Responsibilities

• Customer Experience & Sales Conversion
  • Welcome and guide walk-in customers, explaining the Livspace design journey.
  • Qualify leads using defined scripts and assign them to the appropriate interior designers.
  • Capture customer feedback and resolve issues promptly.
• Store Operations & Presentation
  • Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.
  • Regularly update and maintain the Day-In-Life-Of (DILO) tracker and other operational reports.
  • Manage the swatch library and sample inventory.
  • Ensure adherence to all store SOPs and checklists in coordination with stylists.
• Visual Merchandising (VM)
  • Maintain and refresh store visual displays as per VM guidelines.
  • Ensure all display units reflect current trends in home interiors.
• Team Coordination
  • Work closely with designers, stylists, and the central team for smooth daily operations.
  • Ensure designers are allocated efficiently and are supported during client interactions.
• Footfall & Data Management
  • Track daily walk-ins, visitor data, and lead qualification metrics.
  • Monitor and report data for store performance, sample usage, and liquidation processes.
• Marketing & Events
  • Drive local marketing initiatives to increase walk-ins and awareness.
  • Support in planning and executing in-store events and campaigns.
• Market Awareness
  • Stay updated with competitor activity, home interior trends, and customer preferences.