Store Manager

Livspace; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Livspace seeks an Experience Center Manager in Mumbai to oversee day-to-day operations, facilities, housekeeping, and customer engagement, delivering a premium in-store experience.

You will guide check-in, assign designers, manage vendors, and maintain displays while ensuring timely assistance and high service standards. Fresh graduates from Hotel Management may be considered for this role in a luxury retail environment.

Qualifications

• 2–5 years of experience in Retail Operations, Hospitality, or Customer Experience.
• Experience in store operations, facilities management or vendor coordination.
• Excellent communication in English and local language.
• Strong organizational and coordination skills.
• Proficiency with MS Excel, Google Sheets, CRM or ticketing tools.
• Fresh graduates from Hotel Management institutes may be considered.

Responsibilities

• Manage daily opening and closing of the Experience Center.
• Keep showroom clean, well-maintained, and customer-ready.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor displays and ensure branding/marketing materials are updated.
• Coordinate maintenance requests and track facility issues to resolution.
• Manage office administration, visitor records, and consumables.
• Greet customers, assist with check-in, and ensure premium in-store experience.
• Capture customer information and assign designers based on availability.
• Monitor wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure processes compliance.

Skills

Retail Operations

Hospitality

Customer Experience

Store Operations

Facilities Management

Communication Skills

Organizational Skills

Vendor Coordination

MS Excel

Google Sheets

CRM

Ticketing Tools

Education

Hotel Management Education

Tools

CRM Software

Ticketing Systems

Job description

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.