Store Manager

Livspace; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Livspace in Hyderabad seeks an Experience Center Manager to oversee daily operations, ensuring a premium in-store experience while managing facilities, housekeeping and administration. You will welcome customers, assist with check-in, and connect them with the right designer based on availability.

The role requires excellent English and local-language communication, strong organizational skills, and proficiency with MS Excel/CRM tools to track feedback, wait times, and vendor coordination.

Qualifications

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Experience in hospitality, luxury retail, airline, or premium customer service is advantageous.
• Excellent communication skills in English and the local language.

Responsibilities

• Manage daily opening and closing of the Experience Center.
• Ensure showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure branding/marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Handle office administration, visitor records, and consumables.
• Greet customers, assist with check-in, and deliver a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with processes.

Skills

Customer experience

Retail operations

Facilities management

Vendor management

Communication

MS Excel

Google Sheets

CRM

Ticketing tools

Tools

MS Excel

Google Sheets

CRM

Ticketing tools

Job description

We are looking for an Experience Center Manager to ensure the smooth day-to-day operations of our Experience Center while delivering an exceptional customer experience. This role is responsible for managing store operations, facilities, housekeeping, administration, and customer engagement, ensuring every customer has a seamless and premium experience during their visit.

Key Responsibilities

• Manage the daily opening and closing of the Experience Center.
• Ensure the showroom is clean, well-maintained, and customer-ready at all times.
• Oversee housekeeping, facilities, and vendor operations.
• Monitor display units and ensure all branding and marketing materials are up to date.
• Coordinate maintenance requests and track facility issues until resolution.
• Manage office administration, visitor records, and consumables.
• Welcome customers, assist with check-in, and ensure a premium in-store experience.
• Capture customer information accurately and assign the right designer based on availability.
• Monitor customer wait times and ensure timely assistance.
• Collect customer feedback and handle escalations professionally.
• Maintain operational reports and ensure compliance with company processes.

Preferred Candidate Profile

• 2–5 years of experience in Retail Operations, Hospitality, Customer Experience, Store Operations, or Facilities Management.
• Hospitality, luxury retail, airline, or premium customer service experience is preferred.
• Excellent communication skills in English and the local language.
• Strong organizational and coordination skills.
• Comfortable using MS Excel, Google Sheets, CRM, or ticketing tools.
• Ability to manage multiple stakeholders, vendors, and support teams.
• Customer-first mindset with excellent problem-solving skills.
• Fresh graduates from Hotel Management institutes with relevant training may also be considered.