Store Manager

Reliance Retail; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Reliance Retail is seeking an experienced store leadership professional to drive sales, manage a team, and ensure seamless store operations in line with brand standards.

The role emphasizes customer service excellence, staff development, stock control, and budget management to improve profitability and store performance across key KPIs.

Qualifications

• Minimum 5–8 years of retail leadership experience.
• Proven ability to drive KPIs, profitability, and store performance.
• Excellent communication and team-management skills.

Responsibilities

• Drive store sales and achieve monthly KPIs and profitability targets.
• Lead, coach, and motivate the team to deliver exceptional customer service.
• Ensure smooth store operations including stock management, visual merchandising, and adherence to SOPs.
• Handle customer complaints, monitor buying trends, and align strategies to improve footfall and conversion.
• Recruit, train, and retain staff; conduct appraisals and support team development.
• Maintain store presentation and compliance with brand and safety standards.
• Prepare and manage store budgets, expenses, and performance reports.

Skills

Strong leadership

Customer service

Retail operations

Stock management

Sales planning

Brand adherence

Analytical skills

Job description

Roles & Responsibilities

• Drive store sales and achieve monthly KPIs and profitability targets.
• Lead, coach, and motivate the team to deliver exceptional customer service.
• Ensure smooth store operations including stock management, visual merchandising, and adherence to SOPs.
• Handle customer complaints, monitor buying trends, and align strategies to improve footfall and conversion.
• Recruit, train, and retain staff; conduct appraisals and support team development.
• Maintain store presentation and compliance with brand and safety standards.
• Prepare and manage store budgets, expenses, and performance reports.

Years of Experience 5-8 Yrs

Knowledge & Skills

• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Sound understanding of retail operations stock, cash handling, SOPs
• Sales planning, performance tracking, and target achievement
• Knowledge of Indian retailing trends and customer behavior
• Ability to follow brand guidelines and ensure visual merchandising standards
• Analytical skills for understanding buying trends and making strategic decisions