Store Manager

Airtel; Varanasi, Gorakhpur District, Lucknow; On-site; INR 250,000 - 450,000; Full time

Job summary

Airtel store in Varanasi is looking for a Store Operations & Audit professional to ensure SOP compliance, proper look and feel, secure cash handling, and adherence to safety standards.

You will manage visual merchandising, inventory control, KPI reporting, staff roistering, and customer experience, coordinating with outsourced staff to support store launches, refits, and daily operations.

Job description

• Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
• Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
• Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
• Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE