Store Manager

Spencers Retail; Lucknow; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Spencers Retail in Lucknow, Uttar Pradesh is seeking a Store Manager to drive store performance. You will oversee P&L, sales growth, stock planning, and implement SOPs while ensuring audit compliance and customer satisfaction.

The role requires strong leadership to manage a team, coordinate with category teams and DC, and maintain accurate registers and reports. You will also drive online and offline sales, monitor promotions, and ensure planogram adherence.

Qualifications

• Strong knowledge of store P&L and cost management.
• Experience in driving topline sales and managing store operations.
• Ability to analyze operational KPIs and drive improvements.
• Familiarity with ABV, NOB drive and ASQ processes.

Responsibilities

• Should have strong Knowledge of Store P&L, topline sale, Bad cost management, Store operational knowledge, Understanding of analysis of operational KPIs, ABV, NOB drive, ASQ etc.
• Stock management including weekly forecasting and replenishment.
• Coordinate with category team & DC for ordering, indenting and receiving stock per business trend.
• Control shrink, damage and dump per norms.
• Benchmark products based on competitor analysis and pricing.
• Merchandize by coordinating with merchandizing staff.
• Check PIHV/VOIDS / MRP clean up lists.
• Adhere to audit compliance, ethics and SOP policies.
• Ensure store layout and planogram compliance.
• Ensure registers and daily reports are on track.
• Drive PD and online sales.
• Manage cash reconciliation, float, petty cash, card settlements, and cashier variance.
• Maintain store maintenance per preventive and annual checklists.
• People and performance management through inductions and trainings.

Skills

Store P&L

Topline sales

Cost management

Store operations

Operational KPIs

ABV

NOB drive

ASQ

Job description

• Should have strong Knowledge of Store P&L, topline sale, Bad cost management, Store operational knowledge, Understanding of analysis of operational KPIs, ABV, NOB drive, ASQ etc.
• Stock management for both incoming and outgoing stock which includes weekly forecasting and stock ordering/replenishment.
• Coordinating with category team & DC for proper ordering, indenting and receiving of stock as per business trend.
• Controlling the Shrink, Damage and Dump as per the norms.
• Establish benchmarking of products based on competitor analysis and pricing of the products.
• Merchandizing by coordinating with the merchandizing staff.
• Checking of PIHV/VOIDS Checking / Mrp clean up list print.
• Adhere to the audit compliance /Ethics/ SOP policy of the store.
• Ensuring the store layout and other implementation is according to the planogram.
• Ensure registers and reports are on track on daily basis.
• Drive PD and online sales.
• Checking of commercial activity, float cash, petty cash, Reconciliation, Credit and debit card settlement and cashier shortage is done properly.
• Ensuring store maintenance base on Preventive Maintenance Checklist and Annual Maintenance Checklist.
• People management and performance management of the staff through inductions and trainings and controlling attrition.
• Allocating tasks and creating duty rosters for the staff in the store.
• Coordinating with Vendor, stakeholder such as CST Team LPOs, HR and Legal for the smooth operation of the store.
• Managing store team, delegating the task and supervise team with high discipline and as per company standards.
• Reviewing the team and understanding the performance of the team.
• Conduct daily and weekly sales analysis and identifying high and low frequency customers. Drive NPS for the store/ Closure of customer complaints / Disha app updation.
• Customer management, giving a threshold level of customer experience as defined by the Organization.
• Ensure timely and accurate implementation of both new and existing processes, promotions and Marketing offers in the store.
• Coordinating with Marketing team and driving BTL activity in the catchment.