Store Manager

Lenskart; Gandhinagar, Himatnagar; On-site; INR 250,000 - 350,000; Full time

Job summary

Lenskart in Gandhinagar seeks a dynamic Retail Store Manager to drive store sales, achieve monthly targets, and deliver outstanding customer service. You will lead the store team, mentor staff, and ensure financial controls such as cash handling and daily reconciliation are followed.

The role requires coordinating hiring, training, stock checks, inventory accuracy, reducing stock loss, maintaining display standards, cleanliness, and adherence to SOPs, including eye check-up quality standards, to

Responsibilities

• Drive store sales and achieve monthly targets.
• Ensure excellent customer service and improve customer satisfaction (NPS).
• Handle customer queries and complaints professionally at store level.
• Lead, motivate and guide the store team to achieve high performance.
• Support hiring, training, and development of store staff.
• Monitor staff performance and control attrition.
• Manage cash handling and ensure proper daily reconciliation.
• Maintain accurate inventory, conduct regular stock checks, and prevent stock loss.
• Ensure all SOPs are followed, including eye check-up quality standards.
• Maintain store cleanliness, display standards, and overall store upkeep as per company guidelines.

Job description

Role & responsibilities

1. Drive store sales and achieve monthly targets.
2. Ensure excellent customer service and improve customer satisfaction (NPS).
3. Handle customer queries and complaints professionally at store level.
4. Lead, motivate and guide the store team to achieve high performance.
5. Support hiring, training, and development of store staff.
6. Monitor staff performance and control attrition.
7. Manage cash handling and ensure proper daily reconciliation.
8. Maintain accurate inventory, conduct regular stock checks, and prevent stock loss.
9. Ensure all SOPs are followed, including eye check-up quality standards.
10. Maintain store cleanliness, display standards, and overall store upkeep as per company guidelines.