Store Manager

Think People Solutions; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Think People Solutions is seeking a Store Manager for a flagship luxury apparel boutique in New Delhi. The role requires 7–12 years in luxury retail with proven team leadership, client engagement, and strong commercial acumen.

You will steer sales targets, drive CRM-driven clienteling, and ensure premium service standards while managing inventory, VM, and boutique operations. The ideal candidate will lead a high-performance team, optimize boutique productivity, and build lasting relationships

Qualifications

• 6-10 years of experience in luxury retail, premium retail, fashion, or lifestyle environments

Responsibilities

• Own and deliver monthly, quarterly, and annual sales targets
• Drive achievement across all retail productivity KPIs
• Monitor daily business performance and implement action plans
• Analyse sales trends, category performance, client behaviour, and commercial opportunities
• Drive profitability through stock utilisation and planning
• Prepare weekly and monthly business reviews for leadership teams
• Build and maintain relationships with HNI/UHNI clientele
• Lead appointment selling, distance selling, and private client outreach initiatives
• Recruit, coach, train, and develop boutique team members
• Foster collaboration, ownership, and team engagement
• Ensure seamless day-to-day boutique operations
• Maintain policy compliance, SOPs, and audit requirements
• Oversee billing accuracy, cash handling, and operations controls
• Maintain luxury brand presentation and VM standards

Skills

Leadership

Store management

Clienteling

CRM

Sales delivery

Inventory management

Visual Merchandising

Team coaching

Customer service

Job description

Role: Store Manager

Exp - 7-12 Years in luxury apparel segment

Location: DLF Chakanya, New Delhi

NP - Max. 1 month

Work Mode - WFO ( Can be 6 days WFO )

Experience & Background

• 6-10 years of experience in luxury retail, premium retail, fashion, or lifestyle environments
• Minimum 23 years of team leadership and store management experience
• Strong commercial acumen with proven sales delivery
• Experience in clienteling, CRM, and luxury customer engagement
• Exposure to inventory management, VM, and retail operations
• Experience managing large-format boutiques or flagship stores preferred
• Strong luxury retail and client relationship mindset

Key Responsibilities

1. Business & Commercial Performance

• Own and deliver monthly, quarterly, and annual sales targets
• Drive achievement across all retail productivity KPIs
• Monitor daily business performance and implement action plans to bridge gaps
• Analyse sales trends, category performance, client behaviour, and commercial opportunities
• Drive profitability through effective stock utilisation and commercial planning
• Prepare weekly and monthly business reviews for leadership teams

2. Clienteling & CRM

• Build and maintain strong relationships with HNI and UHNI clientele
• Drive repeat business through personalised client engagement strategies
• Ensure CRM data capture, client profiling, and follow-up standards are maintained
• Lead appointment selling, distance selling, and private client outreach initiatives
• Execute client retention, reactivation, and loyalty-building programs
• Manage after-sales service and maintain luxury client experience standards

3. Team Leadership & Development

• Recruit, coach, train, and develop boutique team members Conduct regular performance reviews and development discussions
• Create a high-performance culture focused on accountability and results
• Drive product knowledge, selling capability, and luxury service excellence
• Manage staffing schedules, productivity, and succession planning
• Foster collaboration, ownership, and team engagement

4. Store Operations

• Ensure seamless day-to-day boutique operations
• Maintain compliance with company policies, SOPs, and audit requirements
• Oversee billing accuracy, cash handling, and operational controls
• Ensure smooth execution of opening and closing procedures
• Maintain boutique upkeep aligned with luxury standards

5. Inventory Management

• Maintain inventory accuracy and stock integrity
• Drive zero shrinkage through strong stock controls
• Manage stock transfers, replenishment, RTVs, and movement processes
• Oversee cycle counts and annual stock audits
• Track inventory productivity and sell-through performance
• Coordinate with warehouse and logistics teams for timely stock availability

6. Visual Merchandising & Brand Standards

• Ensure boutique presentation reflects global brand guidelines
• Maintain VM standards across all product categories
• Execute seasonal launches, storytelling, and campaign rollouts
• Conduct regular boutique walkthroughs to maintain luxury presentation standards

7. Events & Business Development

• Plan and execute boutique events, trunk shows, and client activations
• Build local partnerships to drive brand visibility and client acquisition
• Identify local market opportunities and drive community engagement
• Support pop-ups and outstation selling initiatives

8. Reporting & Analytics

• Prepare daily, weekly, and monthly business reports
• Monitor and report key business and operational metrics
• Identify risks and opportunities through data-led analysis
• Present action plans to improve business performance and client acquisition