Store Team Lead and Mangaer

H & J Leather International; West Bengal; On-site; INR 600,000 - 900,000; Full time

Job summary

H & J Leather International is seeking a store leadership role in West Bengal, India, focusing on sales growth, customer satisfaction, and efficient operations. The role involves leading a team, optimizing product displays, and ensuring brand standards are met across all store activities.

The candidate should bring experience with luxury brands and leather products, plus a passport valid for at least two years.

Qualifications

• Experience with luxury brands
• Leather products experience preferred
• Passport with 2 years validity

Responsibilities

• Achieve or exceed store sales targets monthly, quarterly, and annually.
• Implement effective promotions to drive traffic and increase sales.
• Provide regular sales reports with insights and recommendations to management.
• Analyse sales data and trends to identify growth opportunities and optimize product mix.
• Ensure exceptional customer service and positive shopping experiences.
• Respond promptly to inquiries and complaints, resolving issues efficiently.
• Maintain efficient inventory management including ordering, receiving and stock control.
• Optimize store layout and merchandising to enhance product visibility and customer experience.
• Ensure compliance with company policies, procedures and regulatory requirements.
• Manage store resources including staffing, budgets, and facilities with attention to maintenance and appearance.
• Recruit, train and develop a high-performing team of store associates.
• Provide regular feedback, coaching and performance reviews to the team.
• Foster a positive, customer-centric work culture with teamwork and collaboration.
• Ensure team is versed in brand knowledge, policies, returns, and store SOPs.
• Contribute to the development and execution of the store's business plan and strategic objectives.
• Analyse market trends, competitor activity, and customer insights to identify growth opportunities.
• Conduct ongoing competitor analysis to maintain competitive positioning.
• Collaborate with regional/corporate teams for aligned execution of strategy.
• Implement effective security measures and loss prevention to minimize shrinkage.
• Identify and mitigate risks such as safety hazards, compliance issues, and fraud, addressing them promptly.
• Ensure compliance with safety regulations and emergency preparedness protocols.

Skills

Leadership

Customer service

Merchandising

Operational planning

Job description

1. Sales and Revenue Generation:

• Achieve or exceed the store's monthly, quarterly, and annual sales targets.
• Implement effective sales strategies and promotions to drive customer traffic and increase sales.
• Provide regular sales reports to management, including insights and recommendations for optimizing results.
• Analyse sales data and trends to identify growth opportunities and optimize the product mix.

2. Customer Service and Satisfaction:

• Ensure exceptional customer service and a positive shopping experience for all customers.
• Respond promptly to customer inquiries, concerns, and complaints, resolving issues efficiently.
• Gather customer feedback and implement measures to enhance customer satisfaction.

3. Operational Efficiency:

• Maintain efficient inventory management, including ordering, receiving, and stock control.
• Optimize store layout and merchandising to enhance product visibility and customer experience.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage store resources effectively, including staffing, budgets, and facilities, with attention to detail in store maintenance and appearance.

4. Team Leadership and Development:

• Recruit, train, and develop a high-performing and motivated team of store associates.
• Provide regular feedback, coaching, and performance reviews to support the growth and development of the team.
• Foster a positive work culture that encourages teamwork, collaboration, and a customer-centric mindset.
• Ensure the team is well-versed in brand knowledge, customer service policies, return/refund policies, and store SOPs.

5. Business Planning and Strategic Alignment:

• Contribute to the development and implementation of the store's business plan and strategic objectives.
• Analyse market trends, competitor activity, and customer insights to identify growth opportunities and inform decision-making.
• Conduct ongoing competitor analysis to maintain competitive positioning.
• Collaborate with the regional/corporate team to ensure seamless alignment and execution of the company's overall strategy.

6. Risk Management and Loss Prevention:

• Implement effective security measures and loss prevention strategies to minimize shrinkage and protect the store's assets.
• Identify and mitigate potential risks, such as safety hazards, compliance issues, and fraud, and take appropriate actions to address them.
• Ensure the store's compliance with safety regulations and emergency preparedness protocols.Role & responsibilities

Preferred candidate profile

One who has worked with luxury brands and experience working with leather products would be added benefit.. One needs to possess a passport with 2 years of validity