Store Manager

r3 Consultant; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary with performance-linked incentives

Opportunity for ongoing learning and development programs

Vibrant, customer-first culture

Job summary

A growing luxury brand is looking for an experienced Store Manager to oversee operations in Bengaluru and Delhi. The ideal candidate will lead a high-performing team, ensure superior customer experiences, and drive sales excellence. Responsibilities include managing store operations, compliance, and visual merchandising, along with training and career development for the team. A passion for luxury retail and at least 5 years of retail experience are required. Competitive salary and development opportunities offered.

Qualifications

• Minimum 5 years of retail experience, with at least 2–3 years in a managerial role.
• Fluency in English and local language (Kannada for Bengaluru / Hindi for Delhi).
• Willingness to work weekends, holidays, and extended hours when required.
• Willingness to work weekends, holidays and extended hours.

Responsibilities

• Oversee daily store functions for customer-centric operations.
• Ensure compliance with company SOPs and retail protocols.
• Manage in-store visual merchandising to align with brand aesthetics.
• Conduct regular audits for hygiene, stock, security, and compliance.
• Drive category-wise sales performance to meet monthly revenue targets.
• Identify opportunities for customer retention and repeat business.
• Collaborate with merchandising for stock planning and replenishment.
• Lead, mentor, and motivate the store team including training sessions.
• Facilitate career development plans for team performance monitoring.
• Ensure each customer interaction reflects the luxury brand positioning.
• Monitor daily stock balances and implement loss prevention measures.

Skills

Strong leadership and team management abilities

Passion for luxury retail and customer service excellence

Knowledge of jewellery (diamonds, gold, precious stones)

Sound analytical skills with a strong understanding of KPIs

High attention to detail and organizational skills

Strong interpersonal, communication, and problem-solving capabilities

Proficiency with POS and inventory software systems

Education

Bachelor’s degree (preferred: retail management, business, or related)

Tools

POS software

Inventory software

Job description

Job Title

Store Manager

Location

Delhi & Bengaluru

Position Type

Full-Time

Industry

Luxury Jewellery Retail

Job Summary

We are seeking an experienced and dynamic Store Manager to lead our luxury jewellery boutique operations in Delhi and Bengaluru. This role demands a results-driven professional who can lead a high-performing team, ensure superior customer experiences, and drive sales and operational excellence in alignment with brand standards.

Key Responsibilities

• Store Operations Management: Oversee daily store functions to ensure seamless, efficient, and customer-centric operations.
• Compliance: Ensure compliance with company SOPs, retail protocols, and local regulatory requirements.
• Visual Merchandising: Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines.
• Audioton audits: Conduct regular audits for hygiene, stock, security, and compliance.
• Sales & Performance Management: Drive category-wise sales performance and meet or exceed monthly revenue targets; track KPIs such as conversion rate average ticket size, and walk-in trends to optimize performance.
• Customer Retention: Identify opportunities to improve customer retention and repeat business.
• Stock Planning: Collaborate with the merchandising team for stock planning and replenishment.
• Team Leadership & Training: Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff; conduct regular training and coaching sessions to enhance product knowledge and customer service skills.
• Career Development: Facilitate career development plans and monitor individual and team performance.
• Customer Experience Excellence: Ensure each customer interaction reflects the luxury positioning of the brand; handle escalated customer complaints with empathy and professionalism; promote a “Customer First” culture within the team; leverage feedback mechanisms and reviews to improve store satisfaction scores.
• Inventory & Loss Prevention: Monitor daily opening and closing stock balances; liaise with vendors and procurement to ensure stock availability and minimize dead stock; implement loss prevention measures and train staff on safety protocols; maintain locker security and supervise daily stock transfers.

Key Skills & Competencies

• Strong leadership and team management abilities
• Passion for luxury retail and customer service excellence
• Knowledge of jewellery (diamonds, gold, precious stones) is preferred
• Sound analytical skills with a strong understanding of KPIs and business metrics
• High attention to detail and organizational skills
• Strong interpersonal, communication, and problem-solving capabilities
• Proficiency with POS and inventory software systems

Qualifications & Experience

• Bachelor’s degree (preferred: retail management, business, or related)
• Minimum 5 years of retail experience, with at least 2–3 years in a managerial role (preferably in luxury retail or jewellery)
• Fluent in English and local language (Kannada for Bengaluru / Hindi for Delhi)
• Willingness to work weekends, holidays, and extended hours when required

What We Offer

• Opportunity to lead in a growing luxury brand environment
• Competitive salary with performance-linked incentives
• Ongoing learning and development programs
• A vibrant, customer-first culture that values innovation and excellence