Store Manager

Ugaoo; Maharashtra; On-site; INR 420,000 - 620,000; Full time

Job summary

Ugaoo in Maharashtra invites an experienced Store Manager to own end-to-end store operations, drive sales, and ensure excellent customer experiences while upholding plant care standards.

You will lead a team, manage inventory, implement planograms, and coordinate with marketing and supply chain to meet P&L targets. A passion for plants and strong people skills are essential. Graduate with 3–6 years in retail management preferred; comfortable with POS and retail tech.

Qualifications

• Graduate, preferably with retail/hospitality background.
• 3-6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred).
• Strong people management and customer orientation.
• Passion for plants/gardening is a plus.
• Comfortable with retail tech (POS, inventory systems).

Responsibilities

• Own store revenue, footfall conversion, and average bill value targets.
• Monitor daily/weekly/monthly sales performance against budget.
• Control store-level costs within budget (manpower, wastage, consumables).
• Recruit, train, and mentor store staff on product knowledge and customer service.
• Ensure statutory compliance, licenses, and store audit readiness.

Skills

People management

Customer orientation

Plant/gardening enthusiasm

Retail technology (POS, inventory)

Education

Bachelor's degree

Tools

POS

Inventory systems

Job description

Store Manager - Ugaoo

Reports to: City Head - Retail / Zonal Manager

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store's P&L targets.

Key Responsibilities

Sales & P&L

• Own store revenue, footfall conversion, and average bill value targets
• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

• Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

• Maintain plant health standards - watering schedules, pest checks, grooming, and visual merchandising
• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained

Team Management

• Recruit, train, and mentor store staff on product knowledge and customer service
• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

• Ensure statutory compliance, licenses, and store audit readiness
• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety, cleanliness, and asset upkeep

Requirements

• Graduate, preferably with retail/hospitality background
• 3-6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
• Strong people management and customer orientation
• Passion for plants/gardening is a plus
• Comfortable with retail tech (POS, inventory systems)

Key Metrics

• Sales achievement %
• Conversion rate
• ABV