Store Manager

Frido; Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Frido, founded in 2015 and headquartered in Pune, is an ergonomic comfort and wellness brand offering footwear, cushions, pillows and ergonomic accessories designed to enhance everyday well-being. We blend science, design and technology to bring comfort to every step and moment of life.

We are seeking a customer-centric experience professional for our Delhi Experience Center to warmly engage customers, demonstrate products, tell compelling stories and ensure a polished brand presence.

Qualifications

• Strong communication and interpersonal skills.
• Presentable, confident and customer-focused personality.
• Ability to connect with urban, health-conscious customers seeking ergonomic solutions.
• Curious, eager to learn and adaptable.
• Prior experience in retail, hospitality, lifestyle or customer-facing roles preferred.

Responsibilities

• Welcome and engage customers in a warm, consultative manner.
• Understand customer needs and guide them to the right product through storytelling and demonstrations.
• Represent Frido as a brand ambassador—professional, polished, and empathetic.
• Maintain the ergonomic ambiance of the Experience Center through grooming, communication, and service excellence.
• Conduct product demos and explain product benefits in a comfort & wellness-oriented way.
• Handle queries and provide thoughtful, solution-driven assistance.
• Support events, activations, and in-store experience-building activities.
• Provide feedback on customer preferences to help improve the Frido experience.

Skills

Communication skills

Interpersonal skills

Customer-focused

Storytelling

Adaptability

Retail experience

Job description

Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and

wellness brand dedicated to helping people walk, sit, and sleep better. Starting with mobility

aids, Frido has evolved into a holistic comfort brand offering footwear, cushions, pillows, and

ergonomic accessories designed to enhance everyday well-being. With innovation at its core,

Frido blends science, design, and technology to create products that bring comfort to every

step and moment of life.

Our Vision - Redefining Comfort for Modern Living

Key Responsibilities:

• Welcome and engage customers in a warm, consultative manner.
• Understand customer needs and guide them to the right product through storytelling and demonstrations.
• Represent Frido as a brand ambassador—professional, polished, and empathetic.
• Maintain the ergonomic ambiance of the Experience Center through grooming, communication, and service excellence.
• Conduct product demos and explain product benefits in a comfort & wellness-oriented way.
• Handle queries and provide thoughtful, solution-driven assistance.
• Support events, activations, and in-store experience-building activities.
• Provide feedback on customer preferences to help improve the Frido experience.

What We’re Looking For:

• Strong communication and interpersonal skills.
• Presentable, confident, and customer-focused personality.
• Ability to connect with urban, health-conscious customers seeking ergonomic solutions.
• Curious, eager to learn, and adaptable.
• Prior experience in retail, hospitality, lifestyle, or customer-facing roles is preferred, but not mandatory.

Why Join Us?

• Be part of a growing ergonomic brand redefining comfort and lifestyle.
• Gain structured training to become a true ergonomic experience professional.
• Work in a space designed to inspire and engage customers around comfort & well-being.
• Opportunity to grow with Frido as we expand nationwide