Customer Support Associate

Fynd; Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Flex University

Learning Wallet

Comprehensive Mediclaim policy

Job summary

Fynd, based in Mumbai, India, is seeking individuals to provide outstanding customer support. As part of our dynamic team, you will assist customers through various channels and troubleshoot their issues effectively.

We value strong communication skills and a problem-solving mindset. The company offers various growth opportunities, including in-house learning sessions and external course reimbursements, ensuring you thrive in your career.

Join us for a collaborative work environment that champions innovation and teamwork.

Qualifications

• Strong computer skills are essential.
• Excellent verbal and written communication skills.
• Ability to convey technical concepts clearly.
• Problem-solving abilities with a customer-focused approach.
• Attention to detail in documenting interactions.

Responsibilities

• Provide customer support and assistance.
• Troubleshoot and resolve customer issues.
• Document customer interactions and resolutions.
• Collaborate with internal teams.

Skills

Strong computer skills

Excellent communication skills

Problem-solving abilities

Multitasking

Attention to detail

Education

Graduation from a recognized institution

Job description

Overview

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos—online commerce, in-store operations, and logistics—into one modular, scalable stack. Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows. Our platform is designed for speed, accuracy, and scale, enabling teams to launch faster, operate smarter, and deliver consistent customer experiences across every channel. Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences.

Responsibilities

• Provide customer support and assistance.
• Communicate with customers through various channels (phone, email, chat).
• Troubleshoot and resolve customer issues.
• Document customer interactions and resolutions.
• Collaborate with internal teams.
• Meet performance metrics.

Qualifications

• Graduation from a recognized institution.
• Strong computer skills
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
• Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
• Ability to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.
• Ability to work independently as well as collaboratively in a team-oriented setting.

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents.

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation. Join us to be part of a dynamic environment where your ideas make an impact!