Customer Care | Associate

Fynd; Mumbai; On-site; INR 350,000 - 480,000; Full time

Benefits offered by this job

Learning Wallet reimbursement

Mediclaim policy

Job summary

Fynd is seeking a customer support professional for our Mumbai operations to own customer issues, troubleshoot effectively, and coordinate with internal teams. You will be the first point of contact, resolve queries, and ensure high levels of customer satisfaction in a fast-paced tech-focused environment.

Join a growth-focused culture with learning wallet reimbursements for external courses, comprehensive Mediclaim coverage for you and family, and a five-days-a-week office presence to foster

Qualifications

• Product knowledge and quality focus are essential.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to analyze information and multitask across priorities.

Responsibilities

• Take ownership of customer issues and see them through to resolution.
• Troubleshoot problems and escalate unresolved issues to internal teams.
• Receive and place customer service calls and resolve complaints.
• Be the first point of contact for customers and help resolve queries.
• Understand customer issues, troubleshoot, and ensure they are resolved.
• Escalate complex issues and follow up until closure.

Skills

Product knowledge

Quality focus

Problem-solving

Conflict resolution

Analyzing information

Multitasking

Job description

Operations Mumbai, MH, India FULL TIME

About Fynd

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India's largest retail technology platforms. But retail was the entry point, not the boundary. Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers' businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Role Overview

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India's largest retail technology platforms. But retail was the entry point, not the boundary. Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers' businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Responsibilities

• Take ownership of customer issues
• Troubleshoot problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal teams
• Receiving and placing customer service telephone calls
• Resolving customer complaints
• Ensure customer satisfaction and provide professional customer support.
• Be the first point of contact for customers and help resolve their queries.
• Understand customer issues, troubleshoot them, and ensure they are resolved.
• Escalate complex issues to the right internal teams and follow up until closure.
• Build positive relationships with customers by providing prompt and reliable support.
• Ensure high customer satisfaction through clear communication and timely resolutions.

Qualifications

Required

• Product knowledge
• Quality focus
• Problem-solving
• Resolving conflict
• Analysing information
• Multi-tasking

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we're seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers. Learning Wallet: Enrol in external courses or certifications to upskill - we'll reimburse the costs to support your development.

Culture

We believe in building strong teams and lasting connections. - Regular community engagement and team-building activities - Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents.

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!

What happens next?

• The hiring team reviews your profile for the role.
• Watch your inbox for hiring updates and next steps.

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