Customer feedback & reciew intern Frido

Iteachc2c; Pune District; On-site; INR 112,000 - 201,000; Full time

Job summary

Frido (Arcatron Mobility) in Pune seeks a customer-review liaison to engage buyers after purchase, collect feedback, and monitor reviews across marketplaces. The role focuses on understanding pain points and improving user satisfaction.

Applicants should hold a Bachelor’s degree, have excellent English, and be comfortable with MS Excel, Google Sheets, and basic CRM tools. On-site, 8-hour workdays with growth potential await.

Qualifications

• Minimum Degree: A Bachelor’s Degree is expected.
• Preferred Streams: Graduates or final-year students in Business, Communications, Marketing, or related functional fields
• Language Proficiency: Excellent English communication (both spoken and written) is mandatory. Knowing extra regional languages is a distinct advantage.
• Technical Skills: Basic comfort working with MS Excel, Google Sheets, or basic CRM platforms to document review data.

Responsibilities

• Connect with customers post-purchase: Reach out directly to buyers after they complete their orders.
• Collect genuine feedback and product reviews: Gather honest input and ratings from customers regarding their product experience.
• Understand customer pain points and sentiments: Analyze customer frustration areas, needs, and emotional reactions to the product or service.
• Track reviews and ratings across marketplaces: Monitor and review consumer responses across all e-commerce platforms (like Amazon, Flipkart, or their own website).

Skills

Excellent English communication

MS Excel

Google Sheets

CRM platforms

Education

Bachelor’s Degree

Tools

CRM platforms

Job description

Company profile -

Frido (Arcatron Mobility) is a Pune-based venture-backed wellness and comfort-tech startup.The company designs innovative orthopedic insoles, ergonomic seat cushions, and advanced mobility solutions like smart wheelchairs.It operates as a fast-growing, digital-first Direct-to-Consumer (D2C) brand selling via its website and major e-commerce marketplaces.Backed by institutional healthcare investors like OrbiMed, the company is expanding aggressively with an in-house manufacturing plant in Pune.

Company Address -

Hunjewadi, pune

Age - 18+

Last date to apply - 15 sept, 2026

Salary - ₹10,000 to ₹18,000 per month, depending on prior skill assessment.

Time - 8 hrs

Responsibilities -

• 1. Connect with customers post-purchase: Reach out directly to buyers after they complete their orders.
• 2. Collect genuine feedback and product reviews: Gather honest input and ratings from customers regarding their product experience.
• Understand customer pain points and sentiments: Analyze customer frustration areas, needs, and emotional reactions to the product or service.
• Track reviews and ratings across marketplaces: Monitor and review consumer responses across all e-commerce platforms (like Amazon, Flipkart, or their own website).

Requirements / Qualification-

• 1. Minimum Degree: A Bachelor’s Degree is expected.
• 2. Preferred Streams: Graduates or final-year students in Business, Communications, Marketing, or related functional fields
• 3. Language Proficiency: Excellent English communication (both spoken and written) is mandatory. Knowing extra regional languages is a distinct advantage.
• 4. Technical Skills: Basic comfort working with MS Excel, Google Sheets, or basic CRM platforms to document review data.