Customer Relationship Executive

Frido; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Frido is seeking a Customer Relationship Executive to represent our ergonomic wellness brand in Experience Centers. You will engage customers, educate them about our products, demonstrate ergonomic benefits, and guide them to the right comfort solutions, ensuring a positive brand impression.

With 2–3 years in retail or customer-facing roles, you will drive sales, maintain store standards, and contribute to a memorable shopping experience that aligns with Frido’s mission to improve everyday

Qualifications

• 2–3 years of experience in retail sales or customer-facing roles.
• Strong communication and interpersonal skills.
• Presentable, confident and customer-focused personality.
• Ability to connect with urban, health-conscious customers.
• Willingness to learn about ergonomic products and comfort solutions.

Responsibilities

• Welcome and engage customers in a warm, consultative manner.
• Understand customer needs and recommend ergonomic products via demos.
• Drive sales targets and contribute to store revenue goals.
• Conduct product demonstrations and explain benefits with comfort focus.
• Assist customers with queries, product selection and after-sales support.
• Support calling activities, follow-ups and lead conversions as required.
• Maintain store hygiene, grooming standards and brand presentation.
• Follow VM guidelines and display products per brand standards.
• Assist in inventory handling, stock arrangement and cycle counts.
• Share customer feedback to improve in-store experience and products.

Skills

Communication skills

Interpersonal skills

Customer focus

Learning mindset

Job description

Experience: 2–3 Years

Employment Type: Full-Time

Who We Are:

Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and wellness

brand dedicated to helping people walk, sit, and sleep better. Starting with mobility aids, Frido

has evolved into a holistic comfort brand offering footwear, cushions, pillows, and ergonomic

accessories designed to enhance everyday well-being.

With innovation at its core, Frido blends science, design, and technology to create products that

bring comfort to every step and moment of life.

What we offer:

• Ergonomic Footwear & Insoles – Designed to reduce foot strain and improve posture
• Cushions & Backrests – For enhanced sitting comfort at work or home
• Sleep & Rest Products – Including orthopedic pillows and supportive accessories
• Mobility Aids – Wheelchairs and assistive devices promoting independence and comfort
• Experiential Retail & Custom Comfort Solutions – Foot-scanning, posture analysis, and personalized product recommendations

As a Customer Relationship Executive, you will be the face of Frido in our Experience Centers.

Your role goes beyond sales—you will create meaningful, ergonomic lifestyle experiences for

customers, educate them about our products, and ensure every visitor leaves with the right

comfort solution and a positive brand impression.

Key Responsibilities

• Welcome and engage customers in a warm, consultative, and professional manner
• Understand customer needs and recommend suitable ergonomic products through demonstrations and storytelling
• Drive individual sales targets and contribute to store-level revenue goals
• Conduct product demonstrations and explain benefits in a comfort and wellness-focused approach
• Assist customers with queries, product selection, and after-sales support
• Support calling activities, follow-ups, and lead conversions as per store requirements
• Maintain store hygiene, grooming standards, and brand presentation
• Follow VM guidelines and ensure products are displayed as per brand standards
• Assist in inventory handling, stock arrangement, and cycle counts when required
• Share customer feedback and insights to help improve in-store experience and product

What We’re Looking For:

• 2–3 years of experience in retail sales or customer-facing roles
• Strong communication and interpersonal skills
• Presentable, confident, and customer-focused personality
• Ability to connect with urban, health-conscious customers
• Willingness to learn about ergonomic products and comfort solutions