Store Manager

ibaby; Delhi; On-site; INR 650,000 - 900,000; Full time

Job summary

ibaby's Punjabi Bagh outlet seeks a Store Manager to oversee an upscale 7,000 sq. ft. store, lead a frontline team, and drive sales while upholding the brand promise of trust, quality, and care for parents.

You will manage daily operations, inventory, merchandising, and customer service, ensuring a premium in-store experience and adherence to company policies and SOPs.

Qualifications

• Graduate degree or equivalent with interest in retail management.
• Experience in premium or baby/kids retail is preferred.
• Proven ability to lead a frontline store team and hit targets.
• Strong interpersonal and communication skills for customer care.

Responsibilities

• Oversee day-to-day store operations including opening/closing and staffing.
• Lead, train, and motivate the store team to meet KPIs and sales targets.
• Drive in-store promotions, visual merchandising, and customer experience.
• Manage stock replenishment, cycle counts, and warehouse coordination.
• Handle customer queries with empathy and resolve escalations.
• Ensure accurate cash handling, billing, and daily sales reporting.

Skills

Retail management

Team leadership

Sales orientation

Interpersonal communication

POS systems

Inventory management

Customer relationship

Education

Graduate degree

Retail management certification

Tools

POS systems

Inventory software

Job description

ABOUT THE ROLE

As Store Manager at ibaby's Punjabi Bagh outlet, you will be responsible for delivering an exceptional in-store experience at our 7,000 sq. ft. premium store. You will lead your team, manage daily operations, drive sales targets, and uphold ibaby's brand promise of trust, quality, and care for every parent who walks through our doors

KEY RESPONSIBILITIES

• Oversee all day-to-day store operations including opening/closing, staff scheduling, and floor management
• Lead, train, and motivate the store team to deliver a warm, knowledgeable, parent-first service experience Drive store sales targets and KPIs including footfall conversion, average transaction value, and upselling
• Manage inventory — stock replenishment, cycle counts, and coordination with the warehouse/buying team Ensure visual merchandising standards and store aesthetics are consistently maintained
• Handle customer queries, concerns, and escalations with empathy and resolution-focus
• Coordinate with the marketing team for in-store promotions, events, and seasonal campaigns
• Maintain accurate cash handling, billing, and daily sales reporting
• Ensure compliance with all company policies, safety standards, and store SOPs

REQUIREMENTS

• 3–5 years of retail management experience; experience in premium or baby/kids retail preferred
• Demonstrated ability to lead and develop a frontline retail team
• Strong sales orientation with experience managing store-level targets
• Excellent interpersonal and communication skills
• Hands-on experience with POS systems and basic inventory management
• Empathetic, patient, and capable of building strong relationships with parents and caregivers
• Graduate in any discipline; retail management certification is a plus

GOOD TO HAVE

• Prior experience managing a large-format retail store (5,000+ sq. ft.)
• Familiarity with premium baby or children's product categories