Store Manager

HTL Group of Companies; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

New Century Trading India Pvt Ltd in Bengaluru and Mumbai seeks an experienced Store Manager to oversee daily retail operations, lead a team, and ensure top customer satisfaction.

You will drive sales, manage inventory and visual merchandising, handle budgets and cash controls, and implement policies to maintain a safe, compliant store environment.

Qualifications

• 8–12 years of experience in retail/store management.
• Experience recruiting, training and developing store staff.
• Strong leadership and customer-service orientation.

Responsibilities

• Develop and execute strategies to achieve sales targets and maximize profitability.
• Analyze sales figures and market trends to drive growth.
• Manage inventory, purchasing coordination and stock replenishment.
• Oversee daily store operations, openings/closings, and budgeting.
• Ensure high standards of customer service and staff performance.
• Plan visual merchandising and product displays to attract customers.
• Cash handling, deposits and financial reporting to improve profitability.

Skills

Leadership

Communication

Team management

Analytical thinking

Tools

Retail software

Job description

New Century Trading India Pvt Ltd having its offices in Mumbai & Bangalore, A subsidiary of HTL International, Founded in 1976, HTL International Holdings Limited is one of the world’s leading leather tanners and manufacturers of quality leather upholstered furniture. Headquartered and listed in Singapore, the transnational company exports more than 95 per cent of its products to over 50 countries, including in Europe, Asia-Pacific, USA and the Middle East.

Specialties- Leather Sofa, Fabric Sofa, Lifestyle Home Furniture, Leather Trading, Sofa Manufacturing, Domicil, Corium, HTL Gallery, Fabbrica, and Relax Studio, Mattresses

Job Description –

Position: Store Manager

Years of exp: 8 – 12 years

Job Summary

The Store Manager is responsible for overseeing the daily operations of the retail store, ensuring a high level of customer satisfaction, optimizing store sales, and leading a team of employees. This role involves managing inventory, handling finances, ensuring store compliance with company policies, and maintaining a clean and safe shopping environment.

Key Responsibilities:

Sales and Profitability:

• Develop and execute strategies to achieve sales targets and maximize profitability.
• Analyze sales figures, monitor market trends, and identify opportunities to drive sales growth. Implement promotional campaigns and in-store events to boost sales.

Customer Service:

• Ensure a high standard of customer service is delivered by all team members. Handle customer complaints and feedback professionally and in a timely manner. Foster a customer-focused culture within the store.

Team Leadership and Management:

• Recruit, train, and develop store staff to build a strong, cohesive team.
• Set clear performance expectations and conduct regular performance reviews.
• Schedule and manage staff hours efficiently to ensure proper store coverage.

Inventory Management:

• Monitor inventory levels and conduct regular stock checks to minimize shrinkage. Ensure accurate product displays, pricing, and promotional signage.
• Coordinate with the purchasing team to order products and manage stock replenishment.

Store Operations:

• Oversee daily store operations, including opening and closing procedures. Ensure the store is clean, organized, and visually appealing.
• Maintain compliance with health and safety standards and store policies.
• Manage the store budget, including expenses, labor costs, and sales projections.
• Oversee cash handling procedures, including deposits, register balancing, and reconciliations. Analyze financial reports and adjust strategies to improve profitability.
• Ensure that the store's merchandising aligns with company standards. Plan and execute visual merchandising strategies to attract customers. Monitor product placement and inventory turnover to optimize sales.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills. Proficiency in retail software.
• Analytical and problem-solving abilities.
• Customer-focused with a passion for delivering exceptional service