Store Manager - Sarjapur Road - Bangalore

kushals.com; Hyderabad; On-site; INR 446,400 - 669,600; Full time

Job summary

kushals.com seeks a Store Manager in Hyderabad to ensure business success through effective store operations and team leadership. You will drive sales, enhance customer experiences, and manage a team of employees, maintaining high operational standards.

The ideal candidate will have over 5 years of retail experience in fashion, with strong expertise in achieving sales targets and exceptional customer service skills. Join us to lead and inspire our store team in Hyderabad.

Qualifications

• 5+ years of retail experience, with 2 years as a store manager or assistant store manager.
• Strong sales track record and exceptional customer service orientation.
• Ability to manage multiple priorities effectively.

Responsibilities

• Lead store operations to drive sales performance.
• Ensure exceptional customer service and team leadership.
• Manage store audits and administrative tasks.

Skills

Retail experience in fashion

Sales target achievement

Customer service orientation

Team leadership

Analytical skills

Microsoft Office expertise

Job description

Role Summary

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer‑centric strategies, and team leadership.

Key Responsibilities

• Provide exceptional customer service by going the extra mile.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer‑centric culture.
• Drive sales to meet or exceed store sales targets, including achieving category‑wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in‑store displays.
• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on‑the‑job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision‑Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimise staff productivity and store operations excellence, merchandising, stock management, and shrinkage prevention.

Store Operations Excellence

• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Requirements

• 5+ years of retail experience in the fashion industry, with a minimum of 2 years working as a store manager or assistant store manager, having handled a team of 5+ people.
• Expert in Microsoft Office.
• Demonstrated success in achieving sales targets.
• Exceptional customer service orientation with a strong focus.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem‑solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising.
• Understanding of inventory management and loss prevention.