Dark Store Manager, Malad

Zippee; Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

Growth Opportunities

Passionate work environment

Job summary

Zippee in Mumbai is seeking a talented Store Manager for dark store operations. The role requires overseeing 30-Min/60-Min delivery operations, managing teams, and ensuring efficient last-mile logistics. Candidates must have 2-6 years of operations experience in Quick Commerce or Ecommerce, alongside strong team and stakeholder management skills. This position offers the chance to be part of a passionate team in a fast-paced environment with exciting growth opportunities.

Qualifications

• 2-6 years of Operations/Supply Chain Management experience in Quick Commerce/Ecommerce.
• Experience in team management and independent decision-making.
• An ownership mindset is essential.

Responsibilities

• Oversee 30-Min/60-Min Delivery operations across dark stores in Malad.
• Manage dark store/delivery fleet teams and launch new stores.
• Own all aspects of dark store & last-mile operations including inventory and manpower planning.
• Lead metrics related to customer experience & cost-per-order.
• Conduct weekly audits and report to Management.

Skills

Operations Management

Supply Chain Management

Team Management

Stakeholder Management

Decision Making

Job description

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks and can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.

Our team comprises folks from Reliance Retail, Retention Science, Oracle, Zomato, and institutions like Hindu College, BITS Pilani, and the University of Southern California. Backed by VCs and founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

We\'re looking for a talented Store Manager - Dark Store Operations. This is an in-person role at our dark store, and you must be based near Malad, Mumbai. This is a high-pressure, zero-handholding, unstructured environment where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.

Responsibilities

• Help oversee 30-Min/60-Min Delivery operations across multiple dark stores in Malad, Mumbai.
• Manage all dark store/delivery fleet teams along with the launch of new dark stores across Malad, Mumbai, as per the expansion plan.
• Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
• Lead all metrics related to reliability, customer experience & cost-per-order as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
• Oversee weekly audits and daily MIS reporting to Management.

Qualifications

• 2-6 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/logistics companies.
• Team management, stakeholder management, and independent decision-making experience.
• Must have an owners mindset. We are looking for owners, not employees.

Benefits

• Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
• Growth Opportunities