Store Manager

DriveX; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

DriveX in Bengaluru is seeking an experienced showroom manager to lead daily operations and drive customer satisfaction. You will oversee sales targets for used vehicles, manage inventory, and ensure compliance with company policies while coaching a team of CREs and showroom staff.

The ideal candidate has a minimum of 5 years in automotive showrooms, strong leadership and analytical skills, and excellent communication. This role offers a challenging environment with growth opportunities.

Qualifications

• Bachelor's degree in business administration, management, or related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.

Responsibilities

• Maintain a customer-centric approach and ensure a positive experience for all showroom visitors.
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Achieve and exceed monthly and annual sales targets for used vehicles.
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.
• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.
• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.
• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Skills

Customer service

People management

Sales leadership

Communication

Analytical thinking

Problem solving

Inventory management

Education

Bachelor's degree in business administration or related field

Tools

Automotive software

MS Excel

Job description

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom


• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.


• Develop and implement strategies to enhance customer satisfaction and loyalty.

Job Description

Key Responsibilities:

Customer Service Excellence

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom


• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.


• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales And Profitability

• Achieve and exceed monthly and annual sales targets for used vehicles


• Analyze sales data and market trends to develop effective sales strategies and pricing models.


• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.


• Monitor and control expenses, maintaining budgetary control and maximizing profitability.


• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance And Reporting

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.


• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).


• Set performance goals, monitor KPIs, and conduct regular performance reviews.


• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

• Bachelor’s degree in business administration, Management, or a related field (preferred).


• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom.

• Proven track record of achieving sales targets and leading successful teams.


• Excellent customer service, communication, and interpersonal skills.


• Strong analytical and problem-solving abilities.


• Proficiency in computer applications and automotive industry software.