Showroom / Store Manager

Drivex Mobility; Bengaluru, Chengalpattu; On-site; INR 600,000 - 800,000; Full time

Job summary

Drivex Mobility in Bangalore is seeking a Store Manager to lead the showroom operations. The role involves achieving sales targets, ensuring customer satisfaction, and managing team performance.

The ideal candidate should have a minimum of 5 years in the automotive industry and experience in a management role. Skills in customer service and team leadership are essential. We offer a dynamic work environment aiming to revolutionize the pre-owned two-wheeler market.

Qualifications

• Minimum of 5 years of experience in the automotive industry.
• Prior management experience in a showroom or service center setting.
• Proven track record of achieving sales targets.

Responsibilities

• Maintain a customer-centric approach in the showroom.
• Achieve monthly and annual sales targets for used vehicles.
• Oversee daily operations ensuring compliance with policies.

Skills

Customer service excellence

Sales achievement

Team management

Analytical skills

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Automotive industry software

Computer applications

Job description

Job Title : Store Manager

Location: Bangalore,.

Company Overview

DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two-wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It

operates through company-owned and franchise centres providing end-to-end services including

buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with

digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience. It has

a strong presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable

and accessible.

Key Responsibilities

Customer Service Excellence

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability

• Achieve and exceed monthly and annual sales targets for used vehicles
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom or service center setting.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.