Store Manager

Printo Document Services; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Printo Document Services is seeking a Store Manager in Bangalore to lead daily store operations and deliver exceptional customer service. You will be the face of the store, guiding a team and ensuring sales targets are met while maintaining high standards of service.

You will oversee staff training, customer interactions, and reporting, with training provided on print technology to support your growth in this role.

Qualifications

• Minimum of 4 years of managerial experience in retail.
• Experience as a Team Lead in retail.
• Excellent communication with customers and team.
• Basic computer skills including MS Office.
• Experience in customer-facing roles.
• Proven track record in sales and closing orders.
• Ability to train and develop staff.
• Willingness to participate in training on print technology.

Responsibilities

• Welcoming and engaging customers to understand printing needs.
• Managing complete store operations.
• Training new staff and handling customer escalations.
• Focusing on customer service to drive business.
• Efficient team management and problem-solving.
• Upholding high standards of customer service and addressing concerns.
• Managing cash, payments, and preparing sales reports.

Skills

Managerial experience

Team lead

Communication skills

Customer facing

MS Office

Sales skills

Team management

Staff training

Tools

MS Office

Job description

Job Role : Store Manager

Location : Bangalore

As a Store Manager at Printo, you play a pivotal role as the face of our establishment.

Your responsibilities include:

• 1. Welcoming and engaging with customers, ensuring a thorough understanding of their printing needs.
• 2. Managing the complete store operations.
• 3. Training the new staffs and customer escalation handling
• 4. Mainly to focus on the Customer service to drove the successful business.
• 5. Efficient team management and proactive problem-solving.
• 6. Upholding high standards of customer service and promptly addressing customer and team concerns.
• 7. Effective management of cash, payments, and preparation of sales reports.

Desired Candidate Profile:

To excel in this role, the ideal candidate should possess the following qualifications and skills:

• 1. A minimum of 4 years of managerial experience in the retail industry.
• 2. Previous experience as a Team Lead in a retail business or a clear potential to lead and guide a team effectively.
• 3. Excellent communication skills to interact with both customers and the team.
• 4. Basic computer knowledge, including proficiency with MS Office.
• 5. Prior experience in customer-facing roles, either in-person or over the phone.
• 6. Demonstrated experience in team management.
• 7. Relevant background in sales and the ability to close orders.
• 8. Rest assured, we will provide training in print technology and customer service to help you thrive in this role.