Retail and Store Manager

Dufry India Retail; Bengaluru; In loco; INR 350.000 - 600.000; Tempo pieno

Descrizione del lavoro

Dufry India Retail in Bangalore is seeking a Shift Supervisor to lead the store and shift team, ensuring top-tier customer service. You will manage operations, inventory, and staff while maintaining standards and supporting the Shop Manager in their absence.

The role emphasizes staff coordination, product knowledge training, and customer interaction to meet daily sales targets and uphold brand standards.

Mansioni

• Manage store and shift team to deliver highest level of customer service.
• Oversee store operations during shift.
• Verify staff positioning per activity and priority.
• Maintain shop standards, pricing accuracy and expiry checks with Product.
• Be available to customers to address questions and concerns.
• Communicate shift targets, sales, promotions and new products at start of shift.
• Track daily sales and report issues affecting weekly sales.
• Supervise end-of-shift inventory counting.
• Cover Store Manager duties in their absence.
• Responsible for opening and closing with Cash Supervisor.
• Organize and coordinate shift plans.
• Supervise end-of-shift stock counting.
• Improve customer experience via cleaning, stock, and presentation standards.
• Maintain store standards and staff morale, recognizing performance.
• Coordinate holidays and staff absences with the Shop Manager.
• Staff briefing at shift start with necessary information, including promotions.
• Provide Product Knowledge/Training to shop personnel.
• Promote high-quality customer service and be a positive role model.
• Gather customer feedback and relay to other departments.

Descrizione del lavoro

We are hiring for a Shift Supervisor at Bangalore location.

Role & responsibilities

• Responsible for managing the store and its shift team and for ensuring that the store provides the highest level of customer service possible.
• Operations
• Responsible for managing the store and its shift team, and ensure that the store provides the highest level of customer service possible
• Verify staff positioning during the shift according to the shop activity and priority
• Guarantee that shop standards are in place, ensuring correct pricing and checking expiry dates in coordination with Product
• Manager
• Be personally available to all customers to communicate and identify their needs to address their questions or concerns Communicate necessary information at the beginning of the shift, including targeted Sales, promotions and new products,
• company policies and procedures Track the daily sales. Analyze if any issue in the shop might be affecting the weekly sales, and communicate it to the
• Terminal/Store Manager
• Supervise the inventory counting at the end of the shift
• Assume Store Manager's responsibilities in his/her absence
• Responsible for the opening and closing of the shops, beside the Cash Supervisor
• Organize and coordinate Shift plans
• Supervise the stock counting at the end of the shift
• Improve customer experience through excellent operational standards (cleaning, stock, facing, etc.). Monitor and improve
• store's standards
• People Maintain employees attitude and morale by recognizing outstanding performance and service and motivate and develop
• staff communicating their incentive results on a daily basis
• Together with the Shop Manager evaluate all store employees
• Verify staff positioning during the shift according to the shop activity and priority and coordinate holidays and absences from the staff members
• Staff Briefing - Communicate to the staff the necessary information at the beginning of the shift, including targeted sales.
• promotions, new products, company policies....
• Perform the Product Knowledge/Training to the Shop Personnel
• Customer
• Promote quality of customer service among staff by acting as a positive role model
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns Maintain feedback loop to other departments with customer comment cards and employee opinion.