STEWARD / TRAINEE STEWARD

The GRID (Microbrewery, Cafe, Kitchen); Kolkata; On-site; INR 167,400 - 279,000; Full time

Job summary

The GRID (Microbrewery, Cafe, Kitchen) in Kolkata is seeking individuals for roles in F&B Service. Candidates must possess a Craft Course in F&B Service and demonstrate a strong ability to communicate effectively. Responsibilities include providing professional service, welcoming guests, addressing complaints, and maintaining a high standard of guest experience. The position is ideal for both experienced professionals and freshers looking to start as Trainee Stewards.

Qualifications

• Minimum 6 months to 4 years of experience, including at least 6 months in a similar position.
• Freshers can also apply for Trainee Steward.
• Knowledge of food and beverage menu items and wines and spirits required.

Responsibilities

• Ensure proficient and professional food & beverage service.
• Welcome guests and respond to their queries.
• Attend to guest complaints and requests.
• Maintain coordination with all departments.
• Have knowledge of daily events in the hotel.

Skills

Effective communication skills

Ability to meet and exceed guest expectations

Salesmanship qualities

Well-groomed

Education

Craft Course in F&B Service from a recognised Institute

Job description

Department

F&B Service

Employee Reports To

Manager F&B

General Instructions

Permanent Employee.

Personal Profile / Character Attributes

• Craft Course in F&B Service from a recognised Institute
• Honest, flexible, enthusiastic, reliable, dedicated and learning attitude
• Ability to communicate effectively through verbal & written communication

Language

• Bengali (speak, read & write)
• English (speak, read & write)
• Hindi (speak, read & write) (optional)

Work Experience

Min: 6 months to 4 years of experience, including at least 6 months in a similar position. Freshers can also apply for Trainee Steward.

Duties / Responsibilities

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless coordination & cooperation with all departments for productivity, morale and guest service.
• Learn the facilities of the hotel and the daily events and functions in order to satisfy guest enquiries.
• Have knowledge of food and beverage menu items.
• Have knowledge of wines and spirits.
• Menu Knowledge.
• Salesmanship qualities.
• Well groomed. Good communication skill.
• Familiar with computer.