SR CAPTAIN / CAPTAIN

The GRID (Microbrewery, Cafe, Kitchen); Kolkata; On-site; INR 334,800 - 558,000; Full time

Job summary

The GRID (Microbrewery, Cafe, Kitchen) in Kolkata is seeking a skilled F&B Service professional with a minimum of 6-8 years of experience, including 3 years in a senior role. The responsibilities include providing excellent service to guests, resolving queries, and attending to complaints. The ideal candidate should complete recognized training in F&B service, be between 24-32 years old, and possess strong communication skills. This is a permanent position with a dynamic team.

Qualifications

• Minimum 6 to 8 years of experience in F&B service, with at least 3 years as Sr. Steward or Captain.
• Strong verbal and written communication skills.
• Age between 24-32 years.

Responsibilities

• Provide professional Food & Beverage service to guests.
• Respond to customer queries and resolve issues efficiently.
• Attend to guest complaints and inquiries regarding food and services.

Skills

Food & Beverage Service

Excellent communication skills

Knowledge of food and beverage menu items

Customer service skills

Suggestive selling ability

Education

Completion of recognized Institute training in F&B Service

Job description

Department

F&B Service

Supervised By / Employee Reports To

Manager F&B

General Instructions

Permanent Employee.

Language

• Bengali (speak, read & write)
• English (speak, read & write)
• Hindi (speak, read & write) (optional)

Work Experience

Min 6 to 8 years of experience, with at least 3 years as Sr. Steward or Captain in a 4-star or 3-star hotel, or in a 5-star standard restaurant.

Duties / Responsibilities

• Provide professional Food & Beverage service to guests, meeting and exceeding expectations.
• Welcome guests by greeting them as per the standards.
• Respond to customer queries, resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Attend to guest complaints, requests or inquiries regarding food and services.
• Establish and maintain seamless coordination & cooperation with all departments to enhance productivity, morale and guest service.
• Learn about the facilities of the hotel and daily events and functions to satisfy guest enquiries.
• Have knowledge of food and beverage menu items.
• Have knowledge of wines and spirits.
• Be familiar with computers.
• Excellent communication skills.
• Well groomed.
• Menu knowledge.
• Suggestive selling ability.

Qualifications / Personal Attributes

• Completion of a recognized Institute training in F&B Service.
• Honest, flexible, enthusiastic, reliable, dedicated, and a learning attitude.
• Strong verbal & written communication skills.
• Age 24-32 years.