State Head – Collections/Mortgages – NBFC

Recruitment Firm; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A financial services company is looking for a Collection Head to manage the end-to-end collection process for secured loan portfolios. The ideal candidate should have a minimum of 4 years of experience in collections within the NCR region, particularly in home loans or LAP. You will lead a team of field collection managers, develop effective strategies, and maintain strong relationships with customers. This role is vital to maximize debt recovery while adhering to company policies.

Qualifications

• Minimum 4 years of experience in collections within NCR, especially in secured portfolios.
• Strong relationship management skills to handle the Delhi/NCR portfolio.
• Experience in preparing daily reports and monthly MIS.

Responsibilities

• Oversee end-to-end collection processes for the loan portfolio.
• Lead a team of collection managers and provide daily updates.
• Implement effective collections strategies while ensuring customer relations.

Skills

Experience in collections

Relationship management

Risk management coordination

Reporting and MIS preparation

Job description

Overview

Urgent opening for Collection Head for a NBFC in Noida location

Hariharan Appathurai – you can connect with me on LinkedIn for more details.

Role & Responsibilities

• End to End Collection responsibility across buckets (0 to 89 DPD) for the allocated loan against property portfolio
• Lead in-house team of field collection managers – daily updates
• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results
• Prepare regular reports on collections activities, presenting data and insights to senior management

Key Skills and Competencies

• Min 4 years experience in collections in NCR (soft & hard buckets) of secured portfolio – Home loan/LAP preferably in large NBFC (LAP) / HFC
• Managing the entire Delhi/NCR portfolio with good relationship management skills
• Monitoring the employee code of conduct, cash & cheque management and loan settlements
• Coordinate with Credit, Sales and Risk Management Units and provide feedback / inputs in order to improve & control any risk exposure
• Prepare daily reports and monthly MIS