Collection Strategy Head

SASHR; Mumbai Suburban; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A financial services organization in Mumbai is seeking a Collection Strategy Head to develop and oversee the collection strategy. The ideal candidate will have extensive experience in collections management, be skilled in data analytics, and possess strong leadership abilities. This role requires compliance with regulatory standards and collaboration with various internal and external stakeholders. Competitive compensation is offered.

Qualifications

• Minimum of 8-10 years of experience in collections, recovery, or credit risk management.
• At least 4-5 years in a leadership role managing large teams.
• Proven track record of managing delinquency reduction programs.

Responsibilities

• Develop and implement comprehensive collections strategies.
• Analyze collection patterns and recommend actionable strategies.
• Provide regular reports on collections performance to senior management.

Skills

Collections management

Risk mitigation

Data analytics

Stakeholder management

Regulatory compliance

Education

Bachelor’s degree in Finance or Business Administration

Master’s Degree (MBA)

Tools

Collections systems

Data analytics platforms

Job description

The Collection Strategy Head will be responsible for developing, implementing and overseeing the collection strategy.

The role requires expertise in collections management, risk mitigation and understanding of financial products.

Collection Strategy Development and Execution:

i) Develop and implement comprehensive collections strategies for various loan products, including home loans, secured LAP and business loans.

ii) Define and manage the collections lifecycle from early-stage to default management, ensuring efficient customer contact and recovery.

iii) Analyze collection patterns and trends to recommend actionable strategies for reducing delinquencies and improving collection rates.

Data Driven and Decision Making:

i) Leverage data analytics and advanced collections technologies (e.g., predictive modeling, automation tools) to design and refine collection strategies.

ii) Monitor collection metrics such as recovery rates, roll rates, and bucket performance, adjusting strategies to enhance outcomes.

iii) Collaborate with the IT and analytics teams to implement tools that support data-driven decision-making in collections.

Stakeholder Management

i) Work closely with the senior leadership team to report on collection performance, identify areas for improvement, and recommend solutions.

ii) Engage with external service providers, vendors, and legal teams for specialized collection efforts, ensuring cost-effective operations and maximum recovery.

iii) Maintain strong relationships with internal departments such as Sales, Risk, Legal, and Customer Service to ensure alignment and cross-functional cooperation

Compliance and Risk Management:

i) Ensure all collections activities are compliant with applicable regulatory and legal standards, including consumer protection laws and fair debt collection practices.

ii) Maintain up-to-date knowledge of industry trends, legal changes, and best practices in collections management.

iii) Mitigate financial and reputational risk through effective management of customer relationships and proactive resolution of conflicts

Reporting and Performance Analysis:

i) Provide regular reports and updates to senior management on collections performance, challenges, and opportunities for improvement.

ii) Prepare and present detailed analysis of collections trends, risk exposure, and recovery outcomes to internal stakeholders.

iii) Drive initiatives to improve key metrics, including recovery rate, days past due, and bad debt write-offs.

Candidate Details:

i) Bachelor’s degree in Finance, Business Administration. A Master’s Degree (MBA) is a plus

ii) Minimum of 8-10 years of experience in collections, recovery, or credit risk management within financial services, banking, or NBFCs.

iii) At least 4-5 years in a leadership role managing large teams, with direct experience in developing collection strategies and managing collections operations.

iv) Proven track record of managing delinquency reduction programs, improving collection performance, and reducing bad debts.

v) Experience with collections systems, data analytics platforms