Collection Manager – NBFC

Ladders UP HR Solutions LLP; Ahmedabad District, Jaipur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading financial services provider in Ahmedabad is seeking a Collection Manager to oversee collections and recovery of overdue payments. The ideal candidate will have over 2 years of experience in SME/consumer collections and demonstrated ability in team management and agency oversight. This role is essential for maximizing profitability by managing critical NPA cases effectively.

Qualifications

• Minimum 2+ years of experience in SME/consumer collections.
• Experience in in-house and outsourced collection setups.
• Proven ability in leading and managing teams.

Responsibilities

• Responsible for collections and recovery of overdue payments.
• Monitor collection/recovery status and take corrective actions.
• Coordinate with the legal department for necessary actions.

Skills

SME/consumer collections experience

Agency management experience

Team management

Job description

Overview

Collection Manager – MSME ( Hard Bucket ) Recovery | NBFC

Responsibilities

• This role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts (critical NPA) to maximize overall profitability
• Minimum relevant experience in SME/consumer collections (Home Loans/Loan against property/credit cards) in Banks/NBFCs for 2+ years
• Handled in-house and outsourced collection setup including agency management
• Handling and managing teams
• Ensure collection and recovery in identified stressed accounts with focus on critical NPA cases
• Continuously monitor collection / recovery status and take corrective actions to ensure closure of critical NPA cases in the assigned zone
• Ensure collection and recovery for identified accounts and periodically monitor the processes to enhance efficiency in collections
• Execute plans as per the MIS reports on number of cases, current portfolio size, security deposition etc. of critical NPA cases and strategize collections and recovery based on forward flow, backward flow, resolution, bucketing etc.
• Regular follow up with customers for settlement and collection payment
• Undertake necessary actions in co-ordination with the legal department for cases that need to be restructured, repossession of asset and for the booked-loss cases that can be recovered through legal intervention

Qualifications

• Minimum relevant experience in SME/consumer collections (Home Loans/Loan against property/credit cards) in Banks/NBFCs for 2+ years
• Experience in in-house and outsourced collection setups including agency management
• Experience in leading and managing teams