Standard Spares & Mechanical Seal- Sales & Service Engineer

KSB; Bareilly; On-site; INR 350,000 - 550,000; Full time

Job summary

KSB is actively seeking a Field Service Engineer in Bareilly to support standard spares and mechanical seal business, train ASC service engineers, and assist in installations and commissioning. You will coordinate with internal teams, drive service activities, and help achieve annual targets in the territory.

The role involves field visits, customer liaison, and ongoing support to ASC networks to ensure service quality and timely execution of service projects.

Responsibilities

• Field Service Support to ASC as well as end customers.
• Enquiry generation and conversion into orders.
• Promote KSB Mechanical Seal.
• Training to ASC service Engineers.
• Submission of offers to ASC and end customers.
• Obtain necessary approvals as per Authority Matrix.
• On time payment collection from ASCs & end users.
• Competition activity tracking.

Job description

Major responsibilities:

1. Standard Spares & Mechanical Seal business development in assigned territory.
2. Mechanical Seal Selection support to ASC & Dealers.
3. Service Support to Standard Spares & Mechanical seal business.
4. Support to ASC Service Team & Direct customers.
5. Appoint and develop Standard Spares & Mechanical Seal- ASC in targeted segment.
6. Achieve yearly targets of Standard Spares & Mechanical Seal.
7. Provide guideline to ASC dealer for Product Installation and Commissioning.
8. Coordinate with internal departments like Central Warehouse, Order booking Team, Marketing Services & Pune Service Center.
9. Provide trouble shooting support to ASC's Engineer in various application.
10. Conduct scheduled ASC audits in line with policy.

B. Work performed

1. Field Service Support to ASC as well as end customers.
2. Enquiry generation and conversion in to the orders.
3. Promote KSB Mechanical Seal.
4. Training to ASC service Engineers.
5. Submission of offers to ASC and end customers.
6. Obtain necessary approval as per Authority Matrix.
7. On time payment collection from ASCs & end users.
8. Competition activity tracking.

Support HO for various development activities