Customer Service Engineer

Flowserve Sanmar; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

Flowserve Sanmar Private Limited is seeking a field service engineer with experience in mechanical seals or pumps to coordinate installation at customer sites and provide training. You will handle on-site troubleshooting and interface with customers to ensure installation quality and timely feedback.

The role requires strong customer-facing skills, ability to plan site surveys, and familiarity with complaint handling and coordination with branches to meet service requirements.

Qualifications

• Coordinate with customers for installation at their site and provide regular training.
• Major trouble shooting at site.
• Understand customer requirements and obtain feedback from the customer.

Responsibilities

• Coordinate with customers for the installation at their site and regular training.
• Major trouble shooting at site.

Skills

Customer coordination

Site installation training

Troubleshooting at site

Feedback management

Product knowledge

Complaint handling

Job description

Flowserve Sanmar Private Limited - (FSPL)- Manufacturing of Mechanical Seals - Looking for candidates from either in Mechanical Seals or Pumps

Key Purpose of the Job :

To coordinate with all the branches and meet the customer service requirements.

Key Responsibilities :

• Coordinate with customers for the installation at their site and regular training.
• Major trouble shooting at site.

Indicative Tasks

Competencies (all competencies required to carry out this key responsibility and indicative tasks)

• 1. Coordinate with customers for the installation at their site and regular training.
  • Understand the customer requirements
  • Knowledge of customers and regular issues
  • Obtain feedback from the customer
• 2. Major trouble shooting at site.
  • Register complaints immediately and allocation of Complaint number
  • Sound product knowledge
  • On time Updating customer complaint register
  • MOM signed off by customer
  • Updating of complaint status in complaint register and feedback to customer on status based on MOM
  • Identify customer and carry out plant survey as per plan
  • Knowledge on competitor products
  • Analytical skill
  • Organizing Service Blitz to compile and update on product installations